Technical Implementation Specialist

Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we're taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.

We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.

We're a remote-friendly company with physical offices in San Francisco and Los Angeles.

We’re looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible. 

This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.

Customer Onboarding & Implementation

• Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
• Configure product settings, permissions, and workflows
• Subject matter expert for API integrations and data migration 
• Troubleshoot setup issues and coordinate with Support or Engineering as needed

Project Management

• Own onboarding timelines, milestones, and deliverables
• Manage customer expectations and keep implementations on track
• Communicate progress, risks, and next steps clearly

Internal Collaboration

• Partner closely with Sales, Customer Success, Product, and Support
• Provide feedback on onboarding friction, product gaps, and common blockers
• Contribute to onboarding documentation and implementation playbooks

• Bachelor's degree in computer science, information technology, or related field
• 2+ years of experience in SaaS implementation 
• 2+ years in solutions engineering and technical onboarding
• Experience in customer-facing technical roles
• Comfortable with:
  • APIs, integrations, frontend technologies, and data concepts
  • Software troubleshooting and problem-solving
  • Technical conversations with non-technical stakeholders
  • Managing multiple high-impact projects concurrently
• Strong project management and communication skills
• Detail-oriented, organized, and calm under pressure

• Bonus: experience with analytics, martech, data platforms, or attribution tools

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