Surveillance Manager

Under direct supervision of the Surveillance Director, oversees operations and administration of the Surveillance department for the North Fork Mono Casino. They are tasked with administering a professional surveillance operation program designed to ensure a safe and secure environment for Guests, Team Members, and Company assets. They serve as a key safeguard for regulatory compliance through accurate observation, documentation, and reporting of gaming activity. All responsibilities are performed in strict adherence to Tribal Gaming Commission regulations, Company standards, policies, and procedures. This position reports directly to the Surveillance Director.

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Ensures compliance with all North Fork Mono Casino policies and procedures, including Minimal Internal Controls (MICS), Systems of Internal Control (SICS)
• Ensures adequate coverage for all shifts.
• Ensures all surveillance equipment is functioning properly throughout their respective shift.
• Ensure that all video logs and reports are completed.
• Ensures all gaming irregularities are reported to the North Fork Mono Casino Gaming Regulatory.
• Reviews daily shift reports, incident reports, daily log entries and investigation summaries for accuracy and completeness.
• Responsible for conducting various investigations and crime analysis.
• Responsible for overseeing the integrity and chain of evidence of all videos relating to any criminal/illegal or potentially criminal/illegal investigations and/or activity.
• Provides training in all aspects of the Surveillance Department, to include, but not limited to, internal and external cheating and theft techniques, advantage play techniques, game protection techniques, surveillance techniques and rules, regulations, policies and procedures of all casino games and departments.
• May testify in a court of law on behalf of the North Fork Mono Casino, as it relates to observed and recorded criminal/illegal activity.
• Approves all shift schedules and ensures attendance records of all Team Members are tracked and accurate.
• Implements and trains team on procedures, forms and logs in the Surveillance department.
• Updates, maintains and tracks all information for Surveillance on all databases.
• Oversee the digital system and utilization of information to make management decisions.
• Oversee the daily activities of Surveillance team.
• Prepares documentation of findings and submits with recommendations to the Surveillance Director.
• Develops and maintains filing systems related to pending and complete investigations.
• Maintains good communication with Team Members and maintains a positive and professional work environment.
• Assists in any internal or external investigations conducted by the North Fork Mono Casino Gaming Regulatory or authorized Law Enforcement Agency.
• Operates and monitors surveillance equipment.
• Contributes team effort and accomplishes related results as required.
• Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
• Performs other duties as required.

• Knowledge and training in investigative procedures and techniques.
• Knowledge and training in interviewing and interrogation techniques.
• Knowledge and training in internal and external cheating and theft techniques, casino game protection techniques, card counting and advantage play techniques and casino surveillance techniques.
• Must have excellent knowledge of Blackjack, Craps, Roulette, Poker, Baccarat, and carnival games.
• Knowledge and ability of leadership, management, training, mentoring and coaching techniques.
• Knowledge of surveillance systems, cameras and digital recording equipment.
• Knowledge of safety operations and procedures, safety methods and practices, and public/customer service skills in a casino environment.
• Knowledge of applicable federal, county, and local laws, regulations, and requirements.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of Policies and Procedures.
• Knowledge of fraud detection.
• Ability to operate surveillance equipment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Ability to operate a two-way radio.
• Ability to work in a stressful fast-paced environment.
• Ability to communicate, read, and write clearly in English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with Team Members at all levels.
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to exercise independent judgment.
• Ability to continually seek improvement in results.
• Ability to work extended hours and various work schedules.
• Ability to perform in a professional appearance and manner.
• Ability to use good judgment and foresight.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

• Associate's Degree in Criminal Justice Sciences, Business or a related field required.
• Minimum five (5) years of casino surveillance (Tribal, Corporate or Gaming Commission) experience in a supervisory capacity required; or equivalent combination of education and experience.
• Demonstrated experience in training.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be 21 years of age or older.

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to sit, stand or walk for the duration of their shift.
• Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.
• Ability to lift, push, and pull up to 50lbs. with or without assistance.

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.