Service Desk Technician III

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in DC, Maryland, or Virginia. 
• Schedule: Monday through Friday, 8:00am to 5:00pm EST

• →Ability to communicate professionally, in English, both written and orally 
• →Ability to write business correspondence and process procedures 
• →Ability to effectively present information and respond to questions from groups of managers, clients, and the general public 

Bonus points for:

• →Desired certifications: 
  • →CompTIA Network+ 
  • →CompTIA Security+ 
• →Related Microsoft certifications 
  • →Microsoft Azure 
  • →Microsoft 365 
  • →Windows Server 
  • →Security 
• →Networking certifications from Cisco, Meraki, Watchguard, etc. 
• →VMware VCP 
• →Desired Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred 
• →Experience working for a Managed Services Provider 
• →Knowledge of ITIL or other service management frameworks is a plus 

 Benefits and Perks: 

• →Medical, Dental and Vision coverage for employee and family  
• →401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)  
• →Group Term Life and Accidental Death and Dismemberment coverage (company provided)  
• →Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)  
• →Health Savings Account (HSA) Options / PPO Options  
• →Employee Assistance Program  
• →Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays  
• →Education Reimbursement Program  
• →Generous Employee Referral Program - cash bonus for successful referrals!  
• →Dynamic Recognition and Rewards  
• →Clear Promotion and Advancement Tracks  
• →Work with Industry-Leading Talent  
   

The base pay range for this position is expected to be between $70,000.00 and $76,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.  

FLSA Status: Salaried, Non-Exempt 

Work Authorization Criteria 
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. 

 Workspace Requirements and Remote Work Policy 
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.   
 
Our Commitment to a Diverse Workforce 
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. 
 
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/13/26.