Project Manager, Security Operations

The Project Manager, Security Operations is a newly created role, and it is the first dedicated project management position within Ntiva’s Security Operations team. You will be the primary point of contact for the security tool portions of Ntiva client projects. You will drive the onboarding, offboarding, and migration of security platforms across our client base, working alongside a team of highly skilled Security Engineers and the Ntiva Project Managers who own each client project. You will also help build the foundation for how Security Operations runs its own projects going forward.

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
• Monday – Friday, 8am – 5pm CST

Because this role is new to Security Operations, your first priority will be to help stand up the practice. In partnership with Security Operations Leadership, you will:

• →Learn the current state: Build a working understanding of active Security Operations projects as they are delivered today. This includes how SecOps tasks are assigned within client projects owned by other Ntiva teams, how work moves between teams, and where delays and handoff gaps tend to occur.
• →Coordinate with project owners: Work with Ntiva Project Managers who own client projects to receive, schedule, and track Security Operations tickets, keeping SecOps tasks aligned with the overall project timeline.
• →Define lifecycle requirements for each tool: Establish clear, documented requirements for successful onboarding, offboarding, and migration of every platform in the security stack. This covers prerequisites, client and vendor dependencies, technical readiness criteria, completion and acceptance criteria, and handoff requirements to ongoing support.
• →Define team ownership boundaries: Not every security-related project is deployed by the Security Operations team, so you will set clear boundaries for which Ntiva team owns each project phase. That means defining where Security Operations leads, where it advises or validates, and where responsibility passes to or from Project Management, Engineering, and other delivery teams. These boundaries should be documented so every team works from the same understanding.
• →Turn the definitions into a repeatable practice: Use these requirements and ownership boundaries to create the standard templates, checklists, and processes that every future Security Operations project will follow.
• →Act as main point of contact for Ntiva clients, internal project teams, and security vendors for the security tool workstreams in each assigned project
• →Manage the full lifecycle of client security tools, including onboarding/deployment, offboarding/decommission, and migration of platforms such as SentinelOne, Huntress, Arctic Wolf, ConnectSecure, Vonahi vPenTest, ThreatLocker, and Microsoft Sentinel
• →Work with the Solutions Architect, Security Engineers, and Sales to draft technical security project plans, including deployment scope, sequencing, prerequisites, and rollback steps
• →Validate deployment feasibility with Security Engineering before commitments are made to clients, and escalate requests that are technically infeasible or require an exception
• →Ensure well written, professional project plans, status reports, and completion documentation are created, delivered to the client, and consistently updated throughout delivery
• →Keep multiple security deployments moving forward at once; monitor deliverables, deadlines, and agent coverage milestones; see every project through to closure and client sign-off
• →Track and support security tool exception requests through the established tiered exception process
• →Coordinate vendor activity, including license provisioning, tenant/site creation, vendor support cases, and decommission confirmations
• →Support compliance-driven projects, including GovCon/CMMC and GCC High environments, ensuring documentation and evidence requirements are captured
• →Prepare agendas, materials, reports, presentations, and other meeting collateral for client kickoffs, status meetings, and closeouts
• →Provide proactive, clear, and concise communication, including post-project handoff to the Security Operations Center (SOC) and support teams, and respond to incoming requests for assistance and status updates
• →Identify recurring blockers and process gaps in security tool deployments and work with Security Engineering to improve runbooks, templates, and standard procedures
• →Share client feedback with relevant Ntiva teams and collaborate to ensure above-expectation results

• 3+ years of project management experience in IT services, ideally at a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP)
• Experience managing several concurrent client projects with competing deadlines and shared engineering resources
• Working knowledge of security tooling such as EDR/MDR (SentinelOne, Huntress, Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Arctic Wolf), vulnerability scanning, and application control
• Familiarity with the lifecycle of security tool deployments, including agent rollouts, tenant onboarding, platform migrations, and decommissioning
• Exposure to compliance-driven environments such as CMMC, NIST SP 800-171, or Microsoft GCC High
• Experience using a PSA platform for project and ticket management, preferably ConnectWise Manage
• Experience building repeatable processes, such as standard project templates, checklists, runbooks, and RACI or ownership matrices
• Strong written communication, with the ability to explain technical security work to non-technical client stakeholders
• Comfort working across teams where ownership is shared and responsibilities must be clearly defined

• Ability to communicate professionally, in English, both written and orally