19mo ago

Customer Service & Hospitality Director

US·Galvestonexecutive

Customer SupportOtherCustomer Service

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Quick Summary

Overview

We are looking for a Customer Service & Hospitality Director who is client-oriented and wanting to be a part of a growing system!

Technical Tools

Customer SupportOtherCustomer Service

O'Mally Management Group has a client that has a direct-hire opportunity in Galveston, TX. Our client emphasizes customer service and hospitality with every interaction. We are looking for a customer focused leader to manage multiple positions that are part of the customer experience.

The Customer Service & Hospitality Director will exhibit the following qualities:

Our client is in need of an experienced Customer Service Manager to provide excellent customer service and inspire this kind of outstanding service throughout the organization.

Your primary goal will be to keep the departments running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.

Responsibilities

~1 min read

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Advance customer service experience, create engaged clients and promote organic growth
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Take ownership of customers' issues and follow problems through to resolution
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Set a clear mission and deploy strategies focused towards that mission
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Perfect service procedures, policies, and standards
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Keep accurate records and document customer service actions and discussions
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Review statistics and compile accurate reporting
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Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment
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Keep ahead of industry developments and apply best practices to areas of improvement
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Manage resources and use available assets to achieve qualitative and quantitative targets
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Adhere to and manage the approved budget
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Maintain an orderly workflow according to priorities

Requirements

~2 min read

Proven working experience as a customer service manager
Expertise in providing customer service support
Great understanding of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Recognition of industry’s latest technology trends and applications
Capacity to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Associate or Bachelors in Business, Hospitality or related field a plus
Residential local to Galveston, Texas or immediate surrounding area
3+ years of prior relevant customer service experience
3+ years of administrative support experience
Computer Proficient: Microsoft Office and Email required
Self-starter with high degree of personal initiative
Ability to thrive in a fast-paced, rapidly evolving, and collaborative entrepreneurial environment
Cross-functionally minded with proven ability to multi-task
Ability to work independently and make sound decisions
Detailed oriented and strong organizational skills

Ability to work a flexible schedule that will include evenings, nights and weekends.
Ability to hear and verbally exchange ideas and information with the public, staff and others on the phone and in the office.
This position will frequently be required to sit, stand, and walk.
This position may lift and/or move up to 25 pounds.
Use finger dexterity to operate a computer and other office equipment and hand strength to grasp files and other objects.
May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items.

Office environment located onsite

What We Offer

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Company offers competitive salary and bonus plus, plus offers company paid benefit packages to include Medical, Dental, and Vision to full time employees.

Salary commensurate with experience.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.