Director of Customer Onboarding

CorporateRemoteexecutive

OtherDirector

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Quick Summary

Overview

Director of Customer Onboarding Location: RemoteEmployment Type: Exempt, Full-Time, Benefit EligibleCompensation Range: $130,000 – $150,

Technical Tools

OtherDirector

Location: Remote
Employment Type: Exempt, Full-Time, Benefit Eligible
Compensation Range: $130,000 – $150,000 annually
Travel: Moderate to extensive travel (approximately 35%+)

About the Role

~1 min read

We are seeking an experienced Director of Customer Onboarding to lead the successful onboarding and implementation of approximately 10 customer programs on an ongoing basis. This is a hands-on, individual contributor leadership role focused on delivering exceptional customer experiences, accelerating time-to-onboard (TTO), and ensuring programs launch on or ahead of target start dates.

This role partners closely with cross-functional, matrixed teams to drive collaboration, proactively manage risk, and continuously improve onboarding processes. The ideal candidate brings strong customer-facing leadership, operational rigor, and a passion for building long-term client relationships.

Responsibilities

~1 min read

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Lead day-to-day onboarding and implementation activities for assigned customer programs
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Serve as the primary customer point of contact throughout the onboarding lifecycle
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Clearly articulate and reinforce the organization’s value proposition during implementation
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Collaborate with cross-functional partners to reduce Time to Onboard (TTO) and improve customer satisfaction
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Identify, manage, and escalate implementation risks and issues as needed
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Lead contract discussions and maintain strong customer relationships through clear communication
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Drive onboarding process improvements and adherence to best practices
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Provide weekly program status updates to senior leadership
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Ensure smooth transition of customers from onboarding to steady-state operations before and after Go-Live
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Track, evaluate, and report on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction
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Act as a trusted advisor for client concerns, feedback, and long-term partnership development

Requirements

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3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives
Proven success managing customer relationships in a fast-paced, matrixed environment
Strong strategic thinking skills with the ability to operate independently
Excellent communication, presentation, and negotiation skills
Experience with process improvement, risk management, and operational execution
Bachelor’s degree in Business, Healthcare Administration, or a related field

Master’s degree in a related discipline
Experience in healthcare, medical services, or physician practice management
Obstetrical or clinical operations experience
Knowledge of healthcare regulations and medical terminology
Advanced proficiency in Microsoft Word, Excel, and PowerPoint

What We Offer

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Join the forefront of women's healthcare with OB Hospitalist Group (OBHG), the nation’s largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating over 19 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of women's healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

✓A mission based company with an amazing company culture

✓Paid time off & holidays so you can spend time with the people you love

✓Medical, dental, and vision insurance for you and your loved ones

✓Health Savings Account (with employer contribution) or Flexible Spending Account options

✓Employer Paid Basic Life and AD&D Insurance

✓Employer Paid Short- and Long-Term Disability w Optional Short Term Disability Buy-up plan

✓Paid Parental Leave

✓401(k) Savings Plan with match

✓Legal Plan & Identity Theft Services

✓Mental health support and resources