Client Support Representative (Freight Forwarding)

Mexico·Guadalajaramid

OtherClient Support Representative

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Quick Summary

Key Responsibilities

Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.

Technical Tools

OtherClient Support Representative

About us
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles, New York, and branches throughout Asia, North America, and Europe.

What you’ll be doing:

Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
Provide expert guidance and recommendations to customers, helping them select the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
Send new shipment bookings to customers.
Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
Trace empty containers and ensure their timely return or apply per diem billing when necessary.
Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.

Who you are:

You have a bachelor’s degree in international business or equivalent experience
Around one year of experience in an administrative/clerical type role
You possess knowledge of Microsoft Office including Word and Excel
Your strengths are prioritizing, working in a fast-paced environment, you’re customer-oriented and have a good sense of urgency
Advanced English level is a must

Work Schedule

GDL Office 7:00AM-4:00PM / 8:00AM-5:00PM CST

Perks & Benefits of OEC Group

Law benefits

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:

Individual Major medical Insurance (Some dental and vision services are covered too)
Vacation days (on 1st anniversary, some days are assigned after probation period)
Personal days (on 1st anniversary, some days are assigned after probation period)
Floating Day.
Annual performance review and opportunity for salary adjustment.
Annual bonus determined by overall performance.
Monthly food vouchers
Savings Fund
Internal Medical assistance