Computer Support Technician I

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

• Full-time 40-hour work weeks.
• Support Tulsa Center of Behavioral Health.
• This position is located in Tulsa, OK and is in office 5 days a week.
• Salary is up to $57,000 based on education and experience.

The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

End User Support & Endpoint Operations

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.

• Support iOS and Android mobile devices in enterprise environments.

• Perform workstation imaging, provisioning, software installation, and hardware replacement

activities.

• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device

issues.

• Utilize remote support tools to assist users across multiple statewide locations.

• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise

standards.

Incident & Service Management

• Utilize ServiceNow for incident management, service requests, asset tracking, and

documentation.

• Adhere to established service level agreements (SLAs) and customer service expectations.

• Maintain accurate ticket documentation and resolution details.

• Escalate advanced technical issues to higher support tiers when appropriate.

• Provide onsite and remote support for geographically distributed users and agency locations.

• Collaborate with infrastructure and support teams to resolve escalated technical issues.

• Contribute to documentation, operational standards, and continuous improvement efforts.

• Participate in on-call support rotations and after-hours support activities as required.

• Experience supporting Windows and macOS operating systems in enterprise environments.

• Experience with ServiceNow or similar enterprise ticketing systems.

• Experience troubleshooting hardware, software, and peripheral device issues.

• Experience supporting iOS and Android mobile devices.

• Strong customer service and communication skills.

• Experience working in multi-location enterprise support environments.

• Strong troubleshooting and problem-solving skills.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact