Customer Success Manager

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Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential.

Requirements Summary

You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing.

Technical Tools

Customer Success ManagerCustomer

OpenRouter is the unified interface for the world’s most powerful LLMs. We don't just provide API access; we provide the infrastructure that allows AI-native companies to scale, optimize, and innovate.

We are looking for a Customer Success Manager who lives at the intersection of AI strategy, customer outcomes and commercial growth. You aren't here to just "check in" on customers, you are here to own the revenue lifecycle, own and drive massive inference outcomes, and ensure our customers are building the future of AI on the most efficient stack possible.

As a Customer Success Manager at OpenRouter, you will own a portfolio of hyper-growth, Enterprise accounts. Your goal is simple but demanding: Drive adoption, unlock outcomes and value, and lead inference growth. You will be the bridge between complex technical systems, clear business outcomes and commercial growth.