Customer Communications Specialist (Review Response)

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!

We are looking for a Review Response and Dispute Specialist to own the end-to-end process of drafting, refining, and publishing timely, empathetic, and brand- safe responses to online reviews for multifamily communities across Google, Yelp, Apartments.com, and Facebook. In addition, support our structured Review Dispute program by preparing and tracking policy-based reports and appeals, maintaining accurate records, and coordinating with internal teams to resolve issues. Your work protects brand reputation, surfaces insights for operations, and turns public feedback into measurable improvements.

• →Exceptional writing and editing skills with a concise, empathetic voice.
• →Sound judgment under time pressure and comfortable working from brief, SOP, and style guide.
• →Experience responding on Google Business Profile, Yelp, Apartments.com, and Facebook.
• →Proficiency with spreadsheets and ticketing or reputation platforms.
• →Organized and detail-oriented with reliable follow-through.

• Multifamily, hospitality, or property services background.
• Familiarity with Fair Housing considerations for public communications.
  Tools experience with Opiniion, ReviewTrackers or similar, HubSpot, Google Sheets, and Slack.
• Bilingual in English and Spanish.
• Comfort using AI assistants to draft first passes with strong human QA.
• Basic analytics skills to report on trends and KPIs.

At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined "Funfessional"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.