Community Relations Coordinator

Canada·Victoriamid

OtherCommunity

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Quick Summary

Overview

About Optima LivingFounded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care.

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Responsibilities

~1 min read

→Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community
→Support qualifying seniors to determine if our community is the best fit for them
→Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met
→Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa
→Manage lead sources via telephone, walk-ins, email, social media, and home visits
→Support the General Manager with preparation of lease documentation prior to move-in
→Assist with coordination of pre-arrival and welcome package
→Accountable for regular resident follow ups, post move in leveraging Optima’s proprietary Live with Us Platform
→Support ongoing resident engagement
→Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories
→Liaise with marketing
→Provide leasing and marketing reports as required
→Other duties as assigned to support operational requirements

Requirements

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Minimum of 2 years residential leasing experience preferred
Experience in an aging adult setting is preferred
Valid provincial driver's license required
Exceptional interpersonal skills with peers, residents, visitors and operational partners
Superior organizational skills with the ability to handle multi-resident requests
Strong sense of ethics and the ability to handle sensitive information with tact and discretion
Superior oral and written communication skills, fluently in English
Demonstrate the ability to prioritize and problem solve
Ability to work flexible hours (evenings and weekends)
Strong computer literacy including effective working skills with Microsoft 360, Sherpa, Yardi, and OneDay
Completion of CPR and First Aid is an asset