Customer Success Manager

• →Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at small, medium, and large, complex organizations
• →Retain and grow a rapidly expanding book of business
• →Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices
• →Dig deep to understand clients’ business goals and educate them how to leverage their Order subscription to meet these goals
• →Proactively increase our share of wallet with clients; meet aggressive revenue targets while simultaneously mitigating churn and building brand champions (NRR is the name of the game)
• →Collaborate with our Operations & Product team to translate customer feedback into improvements across our platform
• →Monitor your account’s Support ticket volume and escalate risk proactively
• →Work closely with Management to understand analytical trends for your Clients and areas of strategic opportunity

What you’ll receive:

• A competitive compensation package including base and uncapped variable components
• The opportunity to grow quickly within the GTM organization
• Employer-sponsored 401(k)
• A deep knowledge and understanding of selling a SaaS B2B product in the purchasing and payment space
• The opportunity to grow and perform in a fast-paced environment alongside a stellar team
• Flexible time off and remote work policies
• Robust medical, dental, vision, and wellness benefits
• Generous leave policies and support for new and current parents