Team Coordinator

OneSpaWorld is a global leader in wellness, beauty, rejuvenation, and transformation, delivering world-class spa experiences on cruise ships and at premier resorts around the world. We hold ourselves to the highest standards of quality and service, and we are always evolving to bring the latest advances in health and beauty to our guests.

As Team Coordinator, you are the engine behind the journey of our Medispa Doctors and Acupuncture Practitioners, from first conversation to first day on board. In this corporate-based role, you will support recruiting, onboarding, training, and technical administration for our specialized modalities, keeping everything running smoothly so our practitioners are ready to shine when they set sail. If you bring a strong work ethic, a team-first attitude, and a self-starter mindset, this role is built for you.

• →Keep recruits ready and engaged: Stay in regular contact with applicants and recruits to maintain readiness and preparedness, and partner with the London Wellness Academy team to track every new hire’s progress.
• →Run exceptional training programs: Lead the setup and organization of Physician Training, Management Training, and Reception Courses, including calendar invites, documentation, training folders, room setup, consultation paperwork, lunches, supplies, cleanliness, and sanitation. Work alongside colleagues to deliver a smooth, cohesive experience.
• →Coordinate specialized vendor trainings: Organize trainings with outside vendors, including Thermage, CoolSculpting, and truSculpt.
• →Own technical administration: Guide shipboard equipment troubleshooting from start to finish, including scheduling technician ship visitor passes, and monitor and action open equipment resolution cases.
• →Pitch in where needed: Take on other job-related duties as assigned by management. This description is not an exhaustive list of responsibilities.

• Directors of Operations
• Medispa Doctors
• Acupuncture Practitioners
• London Wellness Academy
• Department leaders
• External partners
• Internal stakeholders

• At least 2 years of professional work experience
• Strong written and verbal English communication skills
• Spanish language skills are a plus

• Strong planning and organizational skills
• Excellent attention to detail
• Independent problem-solving under pressure
• A goal-oriented focus on driving results
• A passion for a fast-paced, high-caliber, and dynamic environment
• The ability to thrive both independently and as a team player
• Intermediate to advanced proficiency in Microsoft Excel, Word, and PowerPoint