Research Manager

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

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  Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)

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  Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform

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  Turn qualitative and quantitative data into clear, actionable insights customers can actually use

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  Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence

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  Create research and product-focused content, documentation, and enablement materials

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  Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact

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  Move fast, experiment often, and push projects over the finish line with a strong sense of ownership

• 5+ years in research, insights, or strategy roles, with strong qualitative research experience

• Comfortable owning projects and client relationships independently in a fast-moving environment

• Strong at synthesizing messy data into sharp stories, decks, and dashboards

• Fluent in both numbers and narratives—and know when to use each

• Clear, confident communicator with execs and day-to-day users alike

• Curious, scrappy, and biased toward action—you figure things out and get them done