Technical Account Manager

United States·Irvingmid

Technical Support EngineerCustomer

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Overview

Job SummaryJoin OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects.

Technical Tools

Technical Support EngineerCustomer

Job Summary
Join OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers.
The Technical Account Manager serves as a technical trusted advisor between enterprise customers and OVHcloud, guiding successful adoption of OVHcloud infrastructure and services throughout the customer journey. This role supports strategic business and technical transformation by aligning customer goals with OVHcloud solutions, managing client delivery, and serving as the direct point of contact for technical escalations and incident management. Through recurring reporting on product consumption, support performance, and product reliability, the TAM identifies improvements that increase customer satisfaction and support appropriate growth of the customer’s OVHcloud footprint.

Base pay range: $115,000 - $140,000 (based on relevant experience).

Essential Duties & Responsibilities

Establish, foster, and maintain long-term relationships within enterprise customer accounts, serving as a trusted technical advisor and primary point of contact throughout the customer journey.
Understand each customer’s strategic business goals, technical objectives, cloud roadmap, and transformation priorities; map those needs to appropriate OVHcloud solutions and services.
Maintain accurate schematics of assigned customer environments as they evolve through migration, adoption, and broader cloud transformation initiatives.
Provide technical guidance and manage timelines, milestones, migration goals, delivery expectations, and business transformation strategies for major OVHcloud initiatives.
Collaborate routinely with Sales, Sales Engineering, Product Operations, Product Management, Support, leadership, and management teams to ensure customer success during critical moments.
Maintain current, high-level knowledge of the OVHcloud product portfolio, capabilities, roadmap, and future product direction.
Manage competing requests across simultaneous enterprise client engagements while maintaining responsiveness, prioritization, and clear communication.
Provide clear, constructive product feedback based on customer use cases, requirements, adoption blockers, and operational needs.
Advise customers on best practices, address business and technical challenges, and drive adoption and expansion of OVHcloud solutions within existing accounts.
Lead quarterly business reviews and executive sessions with customers, and lead internal monthly business reviews to address adoption blockers and support feature development.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, a related technical field, or demonstrated equivalent experience.
Minimum of 5 years of customer-facing experience interfacing with executive stakeholders and driving customer technical implementations or transformation programs.
Experience supporting customers in one or more of the following areas: cloud operations, product release management, technical support, escalation management, or IT consulting.
Experience with application or workload migration to public and private cloud providers.
Excellent communication, presentation, and interpersonal skills, including the ability to interact with, communicate effectively, and build strong relationships with CxO-level personnel.
Ability to quickly acquire new technical knowledge and apply it to customer solutions
Ability to explain complex technical concepts clearly to a variety of technical and non-technical audiences.
Ability to work effectively and efficiently, both independently and as part of a team.
Solid organizational skills with the ability to manage competing client demands, priorities, and expectations.

Preferred Qualifications

Proven technical background in one or more of the following areas: data center infrastructure, virtualization platforms such as VMware and Nutanix, networking, service architecture, cloud-native application development, hosted services, storage systems, operating systems, desktop deployments, system administration, and/or technical architecture; technical certifications are preferred.
Demonstrated business acumen and problem-solving skills, with the ability to influence internal and external stakeholders at all levels.
Ability to guide customer relationships, assess risk, and build and execute strong action plans in politically complex environments while maintaining alignment with customer goals and OVHcloud business priorities.

Our Culture

Autonomy – Take ownership of your work and make decisions that drive impact.
Management Support – Leaders provide guidance, resources, and encouragement to help you succeed.
Collaboration – Work closely with passionate peers in a team-oriented environment.
Freedom of Opinion – Share your ideas openly; your voice is valued.
Meaningful Work – Contribute to projects that matter and see the impact of your efforts.
Recognition – Achievements are acknowledged and celebrated, fueling continued growth.

Benefits of Working Here:

Flexible Work Options -Based on your location you will qualify for hybrid or fully remote work.
Work/Life Balance - Recharge with generous paid time off, sick leave, and flexible hours designed to support your personal and professional life.
Continuous Learning & Growth - Take advantage of OVHcloud’s extensive training programs and professional development opportunities to expand your skills and advance your career.
Comprehensive Benefits - Access top-tier health, dental, vision, and 401(k) plans, plus a range of additional perks to support your overall well-being.

Working Conditions
Standard office environment. Occasional travel (up to 10%) for customer site visits and quarterly business reviews. On-call availability expected as the technical point of contact for a focused book of enterprise accounts (typically 4–5 customers), coordinating with Support, Account Management, and Sales leadership during escalations and critical incidents.

Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud leader and Europe’s top cloud
provider, operating over 500,000 servers across 46 data centers on four continents
to serve 1.6 million customers in over 140 countries. As a pioneer in trusted and
sustainable cloud solutions with an excellent price-performance ratio, OVHcloud has
spent over 20 years leveraging an integrated model that ensures total control of its
value chain—from server design and data center construction to the orchestration
of its fiber-optic network. This unique approach allows OVHcloud to independently
meet all customer needs while providing the benefits of an environmentally conscious
model, characterized by resource efficiency and an industry-leading carbon footprint.
OVHcloud offers latest-generation solutions that combine high performance,
predictable pricing, and data sovereignty to support scalable growth. https://us.ovhcloud.com.

EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, veteran status, marital status, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

If you require special accommodations during the application or hiring process, please contact us at hr-questions@priv.ovh.us.