Restaurant Reservations Agent

United Arab Emirates·Dubaimid

OtherReservations Agent

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Quick Summary

Overview

Job Summary We are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team.

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OtherReservations Agent

We are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.

Responsibilities

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Handle restaurant reservations accurately via phone, email, and reservation systems
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Coordinate dining arrangements across all hotel restaurants and outlets
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Provide detailed information on menus, promotions, operating hours, and special events
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Manage guest preferences, special requests, and VIP arrangements
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Liaise closely with restaurant managers and host teams to ensure smooth operations
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Maintain up-to-date reservation records and seating plans
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Handle guest inquiries and concerns professionally and promptly
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Ensure all interactions reflect the hotel’s luxury service standards

Requirements

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Previous experience in a similar role within a 5-star or luxury hotel environment
Strong communication and interpersonal skills
Excellent telephone etiquette and customer service skills
Ability to multitask in a fast-paced environment
Proficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantage
Fluent in English; additional languages are a plus
Well-groomed, professional appearance and positive attitude