IT Support Analyst

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Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Provides onsite and remote IT technical support to end users of Parsons personal computers,

Technical Tools

Customer SupportIt Support Specialist

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description:

Responsibilities

~1 min read

→Provides onsite and remote IT technical support to end users of Parsons personal computers, workstations and related software and hardware
→Support end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger
→Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups
→Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations
→Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support
→Documents and reports all service requests and their outcome, following standard Parsons procedures and practices
→Provides Service Desk on-call support for non-business hours (Weekends and Holidays)
→Performs other responsibilities associated with this position that may be appropriate

Bachelor or Diploma in Computer Science or related field with minimum 5+ years of related work experience providing support to end users or working in an IT support role.
Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
A good knowledge of Microsoft operating system, Office 365, Antivirus, Latest AI tools and troubleshooting tools and applications as well as a very good knowledge of personal computer technology, including a variety of computer models windows, mac, printers, mdm devices and peripherals.
Written and oral communication skills in English is must for the position (Arabic will be added advantage), including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups).
Ability to write moderately complex documents (may include emails, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors).

Microsoft Certified Professional (O365) CompTIA A+ required ( similar A+ Hardware trainings)
Copilot & AI tools knowledge
ITIL Certified desired

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.