Junior Support Engineer

Partner One is a long-term investment group specializing in the acquisition and growth of successful software companies. With over 30 years in business, we own and operate some of the fastest-growing enterprise software companies globally. More than 2,000 of the world’s largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data. 

 We are looking for a Junior Support Engineer to join our team based at our Riverside Data Centre, California – this DC hosts infrastructure and equipment supporting multiple companies across our portfolio.  This is a hands-on, junior technical role, ideal for someone looking to build their experience across IT support, hardware, networking, and data centre operations.  

 You’ll work alongside our existing Data Centre Engineer and wider IT teams, helping with day-to-day requests and providing on-site support when physical access to equipment is required. We’re not looking for someone who knows everything already; our goal is to identify someone practical, reliable and keen to learn, who is comfortable working with IT hardware and following technical instructions 

• →Install, rack and cable servers, switches and other network equipment  
• →Assist with basic installation and decommissioning of Data Centre hardware  
• →Provide ‘Smart Hands’ support for our wider IT teams and portfolio companies  
• →Carry out tasks such as power cycling equipment, checking connections, reseating cables and replacing basic components  
• →Supporting our existing Data Centre Engineer when additional resource is needed  
• →Troubleshoot basic network connectivity issues, including checking cabling, ports, connections and device status  
• →Escalate more complex infrastructure or networking issues to the appropriate engineer or technical team  
• →Assist with laptop and end-user device management  
• →Receive returned equipment and ensure assets are correctly recorded and stored; wipe and securely prepare laptops and other devices for re-use or disposal; configure and prepare devices to be shipped to new or existing users  
• →Assist with IT asset and inventory management, including tracking equipment entering and leaving the Data Centre
• →Follow documented processes and maintain accurate records of work completed, and assist with other hands-on IT and Data Centre tasks as required

• A basic understanding of computer hardware and networking  
• Confidence working with laptops, desktops and other IT equipment  
• A basic understanding of network concepts such as IP addresses, switches, network ports and Ethernet connectivity  
• An interest in learning more about servers, networking and Data Centre infrastructure  
• The ability to follow technical instructions and documented processes carefully  
• Good organization, attention to detail and problem solving skills  
• A willingness to ask questions and escalate when something is outside your knowledge or experience. 
• Good communication skills and a helpful, service-focused attitude with the ability to work collaboratively with engineers and IT teams who may be based remotely

Experience in any of the following would be useful, but is not essential:

• Working in an IT Help Desk, Service Desk or desktop support environment  
• Installing or replacing computer hardware  
• Basic network troubleshooting  
• Server or network rack installation and cabling  
• Laptop imaging, configuration or device management  
• IT asset management  
• Microsoft Windows and Microsoft 365 
• Working with a ticketing system such as Jira  
• CompTIA A+, Network+ or similar entry-level IT certifications