Docs Team Lead

• Manage and mentor two skilled technical writers. Hold 1:1s, develop careers, and keep ownership areas clear.

• Trust people to own their work. Unblock them fast, and protect the team from burnout.

• Run the team’s rituals, including quarterly goal setting, backlog grooming, the PTO and coverage plan, and the culture work, such as writing workshops and blog posts.

• Own the API reference for our embedded payments API across Pay In, Pay Out and Pay Ops. It’s a multi-file OpenAPI 3.1 source.

• Own information architecture, docs CI/CD, and our style guide and linting rules.

• Use AI agents in your own daily workflow, with human review gates on everything they produce.

• Help review PRs that touch the docs before they go to subject matter experts. You’re the last human gate on quality.

• Triage incoming engineering and product work every day, and turn it into docs tickets with priorities and ship dates and delegate to the team.

• Ship docs with every monthly production release, including the API changelog, release notes and the docs each feature needs to launch.

• Hold the team to its published SLAs and release tiers, and keep stakeholders informed when something slips.

• Own our public agent skills plugin, which partners install in their coding agents. Keep it accurate as the API changes, using the evals that test it across several agents.

• Own the skills, agent instructions, and agent tooling our Docs team depends on.

• Publish a monthly State of the Docs report from product analytics, AI chat and search data.

• Track team velocity, post-release docs work and AI answer coverage, and set targets for each.

• 8+ years in technical writing or developer documentation, with real API reference experience

• Experience leading or mentoring technical writers

• Deep OpenAPI experience, plus docs-as-code workflows with Git, pull requests, CI and Markdown/MDX

• Ability to read API responses, write scripts (TypeScript or Python) and build docOps tools

• Hands-on experience using AI coding agents in a docs workflow, and judgment about where they fail

• A habit of verifying everything, and saying “I don’t know yet” instead of guessing

• Clear written communication, async-first

• Payments or fintech experience, such as card processing, ACH, payouts and merchant onboarding

• Experience with Fern or a similar docs and SDK platform

• A portfolio that shows API docs you wrote and docs tooling you built (We strongly prefer candidates with a portfolio site.)

At Payabli, you'll have a front row seat into building a high-growth venture backed fintech company. As a senior leader in Operations, you'll shape how the organization scales and be the driving force behind our AI-first operations strategy — directly influencing how we build, automate, and optimize for the future. You'll stretch yourself every day, learn a ton, grow alongside the company, and have a lot of fun building Payabli with us. We're a values driven company that cares deeply about our team, partners, and customers. Our north star values are:

• Competitive salary

• Stock options with the potential to unlock more equity as we grow

• Flexible PTO and paid parental leave

• Medical, dental, & vision insurance

• 401K, HSA, pre-tax savings programs

Payabli is an equal opportunity employer and values a diverse, inclusive workplace.

Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.