Merchant Operations Analyst

Mexico·Mexico CityFull-Timemid

OperationsOperations Analyst

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Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

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OperationsOperations Analyst

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

El Merchant operations analyst será encargado de diseñar y ejecutar estrategias comerciales enfocadas en value offer, client performance y lifecycle. Su principal foco será coordinar estas iniciativas con equipos centrales como producto, riesgos y marketing

Generar y proponer iniciativas y campañas comerciales vista cliente, mejorando la utilización, retención y satisfacción de nuestros usuarios.

Crear y dar seguimiento a benchmarks de esfuerzos comerciales por parte de la competencia, identificando oportunidades de competir vía esfuerzos en Payjoy

Apoyar la gestión administrativa de cara a equipos centrales, buscando su colaboración en la generación de esfuerzos e iniciativas comerciales.

Construir y mantener reportes y análisis que soporten la toma de decisiones comerciales.

Crear y dar seguimiento a benchmarks de oferta de valor en producto en competencia y productos similares

Diseñar e implementar propuestas de mejora de SLAs, Pricing y beneficios para los segmentos del mercado en México

Manejo intermedio-avanzado de Excel o Google Sheets.

Experiencia o interés en fintech, consumo masivo, o entornos comerciales de alto volumen.

Capacidad para manejar múltiples stakeholders y priorizar con criterio. Comunicación clara y concisa. Perfil proactivo, ordenado y orientado a resultados.

Inglés avanzado. Experiencia previa en consultoría o análisis de negocio.

0 a 2 años de experiencia en roles de análisis, operaciones, consultoría o afines.

Licenciatura en Administración, Economía, Ingeniería Industrial o carreras afines (concluida).

Disponibilidad para trabajar en Ciudad de México de forma híbrida.

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening