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Network Operations Analyst II

United StatesRemoteFull-timemid

OperationsOperations Analyst

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Quick Summary

Overview

Help Keep the Networks That Power Convenience Running At PDI Technologies, we sit at the intersection of productivity and sales growth,

Technical Tools

OperationsOperations Analyst

At PDI Technologies, we sit at the intersection of productivity and sales growth, delivering solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By connecting convenience across the globe, we help our customers operate more efficiently, make better decisions, and serve their customers faster.

We're looking for a Network Operations Analyst II to join our Network Operations team. This role is ideal for a networking professional who enjoys troubleshooting complex issues, identifying root causes, improving operational processes, and helping ensure critical customer environments remain secure, stable, and available.

You'll work closely with Infrastructure Engineers, Solutions Engineers, Project Managers, and Operations teams to support customer environments, respond to incidents, and improve network performance.

Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.

Investigate network incidents, outages, and performance degradation issues.

Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents.

Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.

Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.

Support LAN, WAN, VPN, cloud, wireless, and security technologies.

Participate in customer implementations, migrations, and infrastructure improvement projects.

Support the transition of new products and network solutions from Engineering to Operations.

Maintain accurate documentation, knowledge articles, and operational procedures.

Manage incident, problem, and change activities using ITSM and ITIL-based processes.

Identify opportunities for automation, operational efficiency, and continuous improvement.

Participate in an on-call rotation as needed.

Required

Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.

3+ years of experience supporting enterprise network environments.

Strong understanding of:

TCP/IP

Routing and switching

DNS and DHCP

VPN technologies

Network monitoring tools

Firewall concepts

Experience troubleshooting and resolving network-related incidents.

Strong analytical and problem-solving skills.

Ability to manage multiple priorities in a fast-paced operational environment.

Excellent communication and customer service skills.

Nice to Have

Experience supporting:

Fortinet

Cisco Meraki

Palo Alto

Creadlepoint

AWS networking environments

Experience working in an ITIL-based support organization.

Understanding of PCI-DSS or related compliance frameworks.

Experience with cloud networking and infrastructure.

Network certifications such as:

CCNA

Network+

JNCIA

Palo Alto Networks certifications

Meraki certifications

People who thrive on our team show:

Decision Quality – makes sound decisions and knows when to escalate.

Ensures Accountability – takes ownership and follows through on commitments.

Manages Complexity – quickly identifies root causes and solves challenging technical issues.

Plans and Aligns – prioritizes effectively and works proactively.

Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools.

Drives Results – consistently delivers high-quality outcomes.

Optimizes Work Processes – seeks continuous improvement opportunities.

Cultivates Innovation – looks for new and better ways to solve problems.

What We Offer

~1 min read

You'll have the opportunity to work on the infrastructure that supports thousands of customer locations around the world. You'll collaborate with experienced engineers, gain exposure to cloud and security technologies, and be part of a team focused on reliability, innovation, and operational excellence while supporting PDI's mission of "Connecting Convenience."

PDI Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.