Starbucks Supervisor

• →   Actively seeks to recognize, include, appreciate, support and delight our guest
• →   Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• →   Connect guests with events and offers by staying informed about relevant information
• →   Accurately rings customer orders and follows proper cash handling procedures
• →   Maintain a calm demeanor during periods of high volume or unusual events
• →   Contributes to positive team environment
• →   Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• →   Maintain a clean and organized workspace
• →   Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards.
• →   Follow health, safety, and sanitation guidelines for all products and equipment
• →   Maintain regular and punctual attendance
• →   Assist with training
• →   Provide feedback to store manager on team performance during shift
• →   Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure                operational excellence and to improve team performance
• →  Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• →  Execute store operations during scheduled shifts.
• →  Organize opening and closing duties as assigned.
• →  Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• →  Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• →  Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new,    creative, and effective methods of recognition.
• →  Utilizes operational tools to achieve operational excellence during the shift.
• →  Ensure the store operates to standard and achieves goals.
• →  Engage with Starbucks on store-level goals, results and action plans
• →  Assist store manager with ordering and receiving 

• 2 years customer service experience in a hospitality or restaurant environment   
• 1 year of experience in a position that required constant interacting with and fulfilling the requests of customers 
• At least 1 year of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Available to work full time including variable hours including mornings, evening, weekends and/or holidays.
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the restaurant and hospitality environment
• Strong organizational, interpersonal, and problem-solving skills
• Ability to work as part of a team
• Ability to build relationships

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.