Manager, Onboarding

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.

At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

You will lead a team responsible for both the customer and the employee across the full onboarding and off-boarding lifecycle — from completing the offer with the customer, through onboarding and payroll setup, to a clean, compliant off-boarding. You are accountable for your team's operational metrics, for the quality of the customer and employee experience, and for finding durable fixes to the problems that impact the team.

• Lead a team of 8-10+ to deliver the end-to-end onboarding and off-boarding process for both customers and employees, including completing offers with the customer and entering payroll.

• Own and improve your team's core metrics: throughput and cycle-time efficiency, CSAT, onboarding/off-boarding accuracy, and SLA adherence.

• Hold a high standard for detail and follow-through and trace issues to root cause.

• Work with Product teams to surface customer and employee issues, prioritize them, and see fixes through to launch.

• Identify and build enduring solutions for efficiency — process, tooling, and playbooks that scale.

• Plan and roll out team initiatives: define the change, prepare the team, and measure the outcome.

• Partner with People Operations, Immigration, Payroll, Legal, and Client Services to keep work aligned to business needs and compliant across jurisdictions.

• Manage performance: set clear expectations, give direct feedback, recognize strong work, and develop the team through coaching.

• 7 - 10 years of experience, including 4+ years managing a team — ideally in EOR/global employment, HR operations, payroll, or a client-facing operations environment.

• Track record of owning operational metrics (efficiency, CSAT, accuracy/SLA) and improving them.

• Direct experience working with Product teams to surface and resolve customer and employee issues.

• Demonstrated ability to diagnose root causes and ship durable process, tooling, or workflow improvements.

• Strong attention to detail and a high degree of ownership.

• Strong communication and cross-functional collaboration in a dynamic, client-facing environment.

• Bachelor's degree in Human Resources or equivalent experience.

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.