Head of Registrations and Revalidation Operations –

London Or EdinburghPermanent - Full Timeexecutive

Other

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Quick Summary

Key Responsibilities

Leading the delivery of registration and revalidation operations, ensuring services meet agreed performance, quality, and customer service standards.

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About the team and what we do
The Registration and Revalidation team at the NMC is responsible for the processes that enable nurses, midwives, and nursing associates to join, remain on, and return to the UK register. The team plays a vital role in maintaining public confidence in the professions we regulate by ensuring registration and revalidation processes are fair, effective, and aligned with our regulatory objectives.

Your role and impact
As Head of Registrations and Revalidation Operations, you will lead the delivery of high-quality, timely, and customer-focused operational services across the Registration and Revalidation function. You will be accountable for driving operational excellence, ensuring effective case progression, and delivering services that support both public protection and an outstanding customer experience.

You will oversee performance across a large operational function, ensuring the optimum balance between quality, productivity, efficiency, and customer service, in line with the NMC's corporate objectives and business plans.

Working closely with senior colleagues and stakeholders, you will contribute to the development of operational strategy, business planning, and service delivery models. You will play a key role in leading change, driving continuous improvement, and ensuring the function is equipped to meet current and future regulatory demands.

Key responsibilities include:

Leading the delivery of registration and revalidation operations, ensuring services meet agreed performance, quality, and customer service standards.
Driving operational performance and continuous improvement across large-scale processes and systems.
Monitoring and managing operational risks, ensuring appropriate controls and mitigation strategies are in place.
Leading, motivating, and developing high-performing teams to achieve business objectives and deliver excellent outcomes.
Supporting the development and implementation of operational strategy, business plans, and service improvements.
Managing resources effectively, including budgets, people, and operational capacity.
Building strong relationships with internal and external stakeholders to support collaborative working and service excellence.
Leading change initiatives that improve efficiency, effectiveness, and customer experience.

What you'll bring

To be successful in this role, you will be an experienced operational leader with a proven track record of delivering high-performance services within a complex, regulated, or customer-focused environment. You will combine strategic thinking with strong operational management skills and a passion for driving improvement.

You will bring:

Significant leadership experience within a complex operational environment.
Experience of working within a regulatory environment, ideally within healthcare regulation.
A strong track record of leading large, multi-disciplinary teams and creating a culture of accountability, engagement, and continuous improvement.
Demonstrable experience of delivering operational performance against challenging targets, KPIs, and service standards.
Experience of leading organisational change, service transformation, and performance improvement initiatives.
Strong experience managing operational risk and making evidence-based decisions in complex environments.
Experience of budget management and effective resource planning.
Excellent stakeholder management skills, with the ability to build productive relationships across teams and with external partners.
Highly developed analytical skills, with the ability to interpret data and use insight to improve performance and inform decision-making.
Excellent verbal and written communication skills, including the ability to present information clearly to a variety of audiences.
A proactive and innovative approach to problem-solving, with the confidence to challenge existing practices and identify opportunities for improvement.
A collaborative and inclusive leadership style that encourages teamwork, engagement, and continuous development.

PayScale

London - £72,135 - £80,150
Edinburgh - 67,081 - £74,541