Sales Associate

NOTE: People and Partners Group is currently hiring for various roles across industries. For more opportunities, visit www.peopleandpartnersgroup.com/jobs or send your CV to careers@peopleandpartnersgroup.com About People and Partners Group People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner, headquartered in Accra, Ghana. We excel in placing C-suite and senior leaders across Africa and beyond, with a 98% retention rate, 5-days TAT, 15-day completion timeline, access to 100K+ top talents, and 1-year+ free replacement guarantee. Our services include Executive Recruitment, Employer of Record (EOR) and HR Outsourcing, helping international organizations hire, pay, and manage talent compliantly across African markets without setting up local entities, alongside Payroll Management, Compensation Structuring, Performance Management, HR Audit, Salary Surveys, and Corporate Training.We serve multinationals and high-growth businesses, including Fortune 500 companies, across FMCG, Construction, Heavy Industry, Real Estate, Technology, Agriculture, Healthcare, and Manufacturing, expanding into key African markets, the UK, USA, and Middle East. Compliant with global best practices, we co-design agile frameworks to drive your success. Build Outstanding Teams with PPG. Join Africa's growth story. Role Overview We are seeking for a Sales Associate to support sales growth and deliver excellent customer service within a fast-paced retail environment. You will be responsible for welcoming shoppers, recommending suitable apparel and products, and actively working toward individual and store sales targets through effective upselling. The position also involves maintaining high standards of visual merchandising, assisting with stock replenishment, and processing transactions accurately using the store's POS system. Key Responsibilities Sales and Customer Service Welcome and assist customers, identify their needs, and recommend suitable products. Work towards assigned individual and store sales targets using effective upselling and cross-selling techniques. Provide accurate information on products, sizes, colours, prices, promotions and store policies. Handle customer enquiries professionally and refer complex complaints to the Store Manager or Supervisor. Product Knowledge and Brand Representation Develop knowledge of the products, brands, collections, materials, sizing and care instructions. Keep up to date with new arrivals and promotions, and represent the company and its brands professionally. Support customer styling and product-selection decisions where appropriate. Store Presentation and Stock Support Maintain clean, organised and customer-ready sales floors, displays and fitting rooms. Arrange, price and replenish merchandise in line with store and visual merchandising guidelines. Assist with receiving, checking, tagging and organising stock, and report discrepancies or damaged items. Transactions and Store Operations Process sales and approved payment types accurately using the store’s POS system, where assigned. Follow procedures for receipts, exchanges, returns, cash handling and transaction security. Support store opening/closing activities and stocktaking as assigned, and comply with company policies, schedules and safety procedures. Teamwork Work collaboratively with colleagues to meet store objectives and support busy trading periods. Participate in product training, team meetings and performance reviews. Requirements HND or Bachelor’s degree in any discipline. One to two years’ experience in sales, preferably in fashion, clothing, footwear or apparel retail. Experience in customer-facing roles with evidence of sales ability and customer service. Previous POS experience is an advantage. Excellent communication, interpersonal and customer service skills. Strong sales orientation, including the ability to influence purchasing decisions and upsell/cross-sell. Good awareness of clothing styles, sizes, colours, brands and current fashion trends. Professional presentation, attention to detail, integrity and a customer-focused attitude. Ability to work collaboratively in a fast-paced, target-driven retail environment. Basic numeracy and willingness to learn product, POS and stock procedures.