Peoplegrove
Peoplegrove9mo ago
USD 65000–80000/yr

Client Success Manager

RemoteRemoteFull Time (Remote)mid
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Quick Summary

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Customer Success ManagerCustomer SuccessClient Success ManagerCustomer
Client Success Manager  
Location: Remote | Type: Full-Time | Team: Client Success   

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! 

About the Role   

As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide. 
  • Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy   
  • Bridge implementation to launch by configuring platforms and training users   
  • Lead regular client meetings and health reviews   
  • Respond to client inquiries with enthusiasm and precision, exceeding SLAs   
  • Capture insights and feedback to support product enhancements   
  • Represent our brand at conferences, campus visits, and webinars   
  • Cultivate client champions for case studies and community engagement   
  • Maintain meticulous records in Salesforce and Vitally   
  • Embrace coaching and continuously deepen your product and industry knowledge 
  • Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption 
  • Proactively identify churn risk, and produce and execute success plans
  • 2+ years of experience in customer success or service within B2B SaaS   
  • Tech-savvy and quick to master new platforms   
  • Clear communicator who loves solving problems creatively   
  • Professional, empathetic, and detail-oriented   
  • Adaptable and energized by change   
  • Familiarity with CORE ELMS or CORE CompMS (a plus)   
  • Experience in healthcare, tech, or higher ed (bonus!)   
  • Project management skills and CRM experience (extra points!)   
  • Bachelor’s degree required 
  • Competitive salary + annual bonus  
  • Flexible PTO and hybrid/remote work options   
  • Full medical, dental, and vision coverage  
  • 401K with generous company match + financial planning  
  • Company-paid life and disability insurance  
  • Collaborative and purpose-driven culture  

    • Listing Details

    Posted
    July 23, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    51%
    Scored at
    April 25, 2026

    Signal breakdown

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    Peoplegrove
    Peoplegrove
    lever

    Many are questioning the value of a college education.

    Employees
    125
    Founded
    2015
    Domain
    peoplegrove.com
    Jobs
    View 5 jobs
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    PeoplegroveClient Success ManagerUSD 65000–80000
    Apply Now