Peoplegrove
Peoplegrove9mo ago
USD 65000–80000/yr

Client Success Manager

RemoteFull Time (Remote)mid
Customer Success ManagerCustomer SuccessClient Success ManagerCustomer
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Quick Summary

Overview

Client Success Manager Location: Remote | Type: Full-Time | Team: Client Success PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite.

Technical Tools
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Client Success Manager  
Location: Remote | Type: Full-Time | Team: Client Success   

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! 

About the Role   

As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide. 
  • Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy   
  • Bridge implementation to launch by configuring platforms and training users   
  • Lead regular client meetings and health reviews   
  • Respond to client inquiries with enthusiasm and precision, exceeding SLAs   
  • Capture insights and feedback to support product enhancements   
  • Represent our brand at conferences, campus visits, and webinars   
  • Cultivate client champions for case studies and community engagement   
  • Maintain meticulous records in Salesforce and Vitally   
  • Embrace coaching and continuously deepen your product and industry knowledge 
  • Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption 
  • Proactively identify churn risk, and produce and execute success plans
  • 2+ years of experience in customer success or service within B2B SaaS   
  • Tech-savvy and quick to master new platforms   
  • Clear communicator who loves solving problems creatively   
  • Professional, empathetic, and detail-oriented   
  • Adaptable and energized by change   
  • Familiarity with CORE ELMS or CORE CompMS (a plus)   
  • Experience in healthcare, tech, or higher ed (bonus!)   
  • Project management skills and CRM experience (extra points!)   
  • Bachelor’s degree required 
  • Competitive salary + annual bonus  
  • Flexible PTO and hybrid/remote work options   
  • Full medical, dental, and vision coverage  
  • 401K with generous company match + financial planning  
  • Company-paid life and disability insurance  
  • Collaborative and purpose-driven culture  

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    July 23, 2025
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    51%
    Scored at
    May 13, 2026

    Signal breakdown

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    Peoplegrove
    Peoplegrove
    lever

    Many are questioning the value of a college education.

    Employees
    125
    Founded
    2015
    Domain
    peoplegrove.com
    Jobs
    View 7 jobs
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    PeoplegroveClient Success ManagerUSD 65000–80000
    Apply Now