Client Success Manager

RemoteFull Time (Remote)mid

Customer Success ManagerCustomer SuccessClient Success ManagerCustomer

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Quick Summary

Overview

Client Success Manager Location: Remote | Type: Full-Time | Team: Client Success PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite.

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Client Success Manager

Location: Remote | Type: Full-Time | Team: Client Success

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!

About the Role

As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.

Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy

Bridge implementation to launch by configuring platforms and training users

Lead regular client meetings and health reviews

Respond to client inquiries with enthusiasm and precision, exceeding SLAs

Capture insights and feedback to support product enhancements

Represent our brand at conferences, campus visits, and webinars

Cultivate client champions for case studies and community engagement

Maintain meticulous records in Salesforce and Vitally

Embrace coaching and continuously deepen your product and industry knowledge

Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption

Proactively identify churn risk, and produce and execute success plans

2+ years of experience in customer success or service within B2B SaaS

Tech-savvy and quick to master new platforms

Clear communicator who loves solving problems creatively

Professional, empathetic, and detail-oriented

Adaptable and energized by change

Familiarity with CORE ELMS or CORE CompMS (a plus)

Experience in healthcare, tech, or higher ed (bonus!)

Project management skills and CRM experience (extra points!)

Bachelor’s degree required

Please note, this is a US-based full-time role.

Competitive salary + annual bonus

Flexible PTO and hybrid/remote work options

Full medical, dental, and vision coverage

401K with generous company match + financial planning

Company-paid life and disability insurance

Collaborative and purpose-driven culture

About us

As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands.

At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.