Customer Success Manager

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

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  Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers

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  Own customer rollout, lifecycle management, and renewal for your book of business

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  Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform

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  Proactively build and project-manage intervention plans for at-risk customers

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  Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap

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  Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs

• 3+ years of experience managing mid market customers at early-stage tech startups

• Proven ability to turn product usage data into insights that drive customer success and ROI

• Strong analytical skills, comfortable using BI dashboards to inform success strategies

• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively