Customer Advisor – Dutch Speaker (m,f)

Start: 16/7 or 3/8

We are partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Advisors for a hybrid role based in Sofia, Bulgaria.

This is a great opportunity to relocate and build your career in an international environment, supporting customers with account-related queries while developing your communication and problem-solving skills.

• Handle customer interactions related to outstanding balances, direct debits, and account updates
• Support customers via calls and written communication, ensuring clear and professional service
• Assist with direct debit setup and modifications, ensuring accuracy and efficiency
• Respond to customer inquiries and resolve issues in a timely manner
• Maintain high standards in administrative tasks and data handling
• Deliver a positive customer experience while following internal processes and quality standards

• Fluent Dutch (C1) with good English skills (B1+)
• Strong communication skills and attention to detail
• Comfortable working with computer systems and internal tools
• Analytical mindset with good organizational skills
• Previous experience in customer support or administrative roles is an advantage
• Ability to work in a structured and process-driven environment
• Motivated to relocate and work in an international team

• Hybrid role based in Sofia, Bulgaria
• Full-time schedule: Monday to Friday, 09:30 – 18:00
• Relocation package, including accommodation support and additional assistance
• Welcome bonus
• Fully paid training and structured onboarding
• Career development programs and growth opportunities
• Health and wellbeing initiatives
• Health and life insurance
• Multisport card
• Transport allowance
• Extra paid leave for education
• Corporate discounts and company events
• Modern office with convenient access to public transport