Customer Support Representative (m,f) Danish

Start: asap

Location: Barcelona/Malaga/Valencia, Spain

Employment type: Full-time

Work model: on-site

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  Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently

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  Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA

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  Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications

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  Escalate any potential service issues to the senior team members, as needed.

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  Adhere to all project processes and procedures

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  Ensure compliance with the contractual SLA

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  Provide coverage for other Agents in their absence, whether within the same team or across different teams

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  Collaborate with the team on specific projects, when requested

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  Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records

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  Participate in regular team meetings

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  Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)

• A minimum of 1 year of customer service experience is required

• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred

• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary

• Strong aptitude for working in a customer service environment

• Excellent customer care skills, with the ability to listen to and understand customer needs

• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

• Excellent remuneration package based on experience, skills and performance

• Higher salary from the 7th month

• Working schedule: Monday to Friday, 08:00 AM - 05 PM

• Be part of a dynamic and creative team with positive and friendly atmosphere

• 23 working days of paid annual leave

• Guidance and tools to reach your full potential.