Consumer Experience Research Lead (Digital)

• Consumer Research Excellence: Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions.
• People Leadership & Coaching: Lead, coach and develop a growing team of Consumer Researchers, including responsibility for team performance, individual development, feedback and effective resource allocation.
• Digital & Connected Product Research: Guide research across apps, digital experiences, AI-enabled features and connected consumer products, ensuring an integrated understanding of the physical and digital consumer journey.
• Research Strategy & Prioritization: Develop a proactive Digital Consumer Research roadmap, set clear priorities across G&B categories and balance consumer impact, business needs, research quality and available capacity.
• Stakeholder Management & Influence: Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing. Challenge assumptions, influence senior stakeholders and ensure the consumer perspective is central to product decisions.
• Research Operations & Continuous Improvement: Ensure effective research planning, execution and reporting, establish consistent quality standards and improve research capabilities, processes and knowledge sharing.

• You have Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience, preferably within a consumer-product R&D environment.
• You demonstrate a strong consumer-centric mindset, with concrete examples of translating consumer understanding and research evidence into product innovations and decisions.
• You have strong qualitative and quantitative research expertise, including the ability to select appropriate methodologies and interpret data critically.
• You bring proven Digital/UX research experience, ideally covering apps, connected products and integrated hardware–software experiences.
• You have direct people-management experience, including coaching, developing and managing the performance of researchers or comparable specialist teams.
• You demonstrate strong strategic thinking, prioritization and stakeholder-management skills, including the ability to challenge and influence senior business and R&D stakeholders.
• You have experience working closely with R&D, Engineering, Design and Product Development teams in an international environment.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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