Pigment2mo ago

Renewals Manager - Customer Success

London · (london)Full Timemid

Customer SupportRenewals ManagerCustomer Success

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Overview

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data,

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Customer SupportRenewals ManagerCustomer Success

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision. You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion.

Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution.

Analyse customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans.

Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realisation narratives. Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows.

Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks.

Partner with Sales and Finance to optimise commercial structures for multiyear commitments, expansions, or right-sizing.

Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes.

3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.

Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.

Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.

Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.

Excellent written and verbal communication skills.

Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.

Experience in high-growth SaaS, especially with scaled or pooled Customer Success models.

Familiarity with planning, FP&A, or data/analytics products.

Experience collaborating with Legal teams on contract redlines and exceptions.

Renewal rate and gross revenue retention across assigned accounts.

Forecast accuracy for upcoming renewals.

Reduction in churn risk through early identification and mitigation planning.

Operational excellence metrics (ex. deal cycle times, documentation completeness).

Contribution to scalable renewal processes, playbooks, and best practices.

Competitive package

Bike2work scheme – save on a new bike and gear while commuting the greener way

Trust and flexible working hours

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London

High-end equipment (based on stock/availability) to do your work in the best conditions

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community

Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission

Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations.

Listing Details

Posted: January 29, 2026
First seen: March 26, 2026
Last seen: April 21, 2026

Posting Health

Days active: 25
Repost count: 0
Trust Level: 33%
Scored at: April 21, 2026

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Pigment

lever

Pigment is a cutting-edge planning platform designed for agility and scale, empowering businesses to make informed decisions and adapt quickly to changes.

Employees

350

Founded

2019

Domain

Jobs

External application · ~5 min on Pigment's site

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