Pigment4h ago

New

Renewals Manager, Global Scaled Customer Success - Toronto

Canada·TorontoFull Timemid

Renewals ManagerCustomer Success

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data,

Technical Tools

Renewals ManagerCustomer Success

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision. You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion.

Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution.

Analyze customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans.

Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realization narratives.
Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows.

Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks.

Partner with Sales and Finance to optimize commercial structures for multiyear commitments, expansions, or right-sizing.

Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes.

3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.

Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.

Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.

Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.

Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.

Experience in high-growth SaaS, especially with scaled or pooled Customer Success models.

Familiarity with planning, FP&A, or data/analytics products.

Experience collaborating with Legal teams on contract redlines and exceptions.

Renewal rate and gross revenue retention across assigned accounts.

Forecast accuracy for upcoming renewals.

Reduction in churn risk through early identification and mitigation planning.

Operational excellence metrics (ex. deal cycle times, documentation completeness).

Contribution to scalable renewal processes, playbooks, and best practices.

Competitive compensation package: ($130,000 - 140,000 CAD)

Stock options to ensure you have a stake in Pigment's growth

Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones

We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies

Trust and flexible working hours

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco

High-end equipment (based on stock/availability) to do your work in the best conditions

Employer-sponsored 401(k), enabling you to prepare for retirement

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community

Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission

Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Location & Eligibility

Where is the job

Toronto, Canada

Hybrid — some on-site time required

Who can apply

Listing Details

Posted: July 22, 2026
First seen: July 22, 2026
Last seen: July 22, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 70%
Scored at: July 22, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Pigment

lever

Pigment is a cutting-edge planning platform designed for agility and scale, empowering businesses to make informed decisions and adapt quickly to changes.

Employees

350

Founded

2019

Domain

Jobs

External application · ~5 min on Pigment's site

Please let Pigment know you found this job on Jobera.