Quality Assurance Executive

Quality Assurance Executive 

• →Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
• →Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
• →Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
• →Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
• →Provide constructive feedback to agents, empowering skill development for improved customer interactions.
• →Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
• →Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.

• Bachelor's Degree
• 3+ years of Customer Services Quality Assurance
• Strong Intellectual Skills & Communication Skill (Written & Verbal)
• Leadership Skills, able to work without supervision
• Project Management & Strategic Management skills
• Data Base Management skills
• Management and Decision Making skills
• Time management