UX Manager

United States·Boston - BostonNormalmid

OtherManager

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

What We ExpectAI is fundamentally changing how design gets made and shipped, and this role leads that change on our team.

Technical Tools

OtherManager

Plymouth Rock Assurance is looking for a hands-on Principal UX Manager to lead UX design across our web, mobile, agent, and service experiences. You'll set a UX vision and deliver it through iterative, measurable improvements, while leading a team through the most significant change the design discipline has seen in a generation. If you lead by example, are energized by AI rather than threatened by it, and want to build how UX works next, we want to hear from you.

Responsibilities

~1 min read

→Lead, mentor, and grow a team of UX designers, setting standards for craft, research, and delivery.
→Own the UX vision and backlog for customer, agent, and claims digital experiences, and prioritize against business metrics.
→Simplify complex insurance workflows (quoting, claims, servicing) into intuitive journeys with measurable ease-of-use gains.
→Plan and run user research, usability testing, and experimentation (A/B tests on CTAs, layouts, flows), and turn findings into action.
→Partner daily with Product Owners, BI Analysts, and Engineering on the Digital Experience Team to turn business goals into shipped experiences.
→Evolve and govern our design system across web and native mobile, including accessibility standards.
→Communicate design rationale clearly to stakeholders at every level.

Requirements

~1 min read

Experience managing UX designers, with a portfolio showing web and mobile work and measurable outcomes.
Demonstrated hands-on use of AI tools in design and design-to-code workflows (e.g., AI coding assistants, AI features in design tools, design-token pipelines).
Deep expertise in user-centered design, design thinking, research, and usability testing.
Experience building or evolving a design system in partnership with engineering.
Working knowledge of HTML/CSS/JavaScript, enough to review and refine AI-generated front-end code.
Strong business acumen and the ability to connect UX work to metrics such as conversion, close rate, digital adoption, and call deflection.
Excellent communication and stakeholder management skills.
A Bachelor's degree in Design, HCI, or a related field, or equivalent experience.

Nice to Have

~1 min read

Insurance or financial services experience.
Agile delivery experience.
Accessibility (WCAG) expertise for web and native apps.
Experience designing conversational or chatbot experiences

What We Offer

~1 min read

✓4 weeks accrued paid time off + 9 paid national holidays per year

✓Free onsite gym at our Boston Location

✓Tuition Reimbursement

✓Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

✓Robust health and wellness program and fitness reimbursements

✓Auto and home insurance discounts

✓Matching gift opportunities

✓Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

✓Various Paid Family leave options including Paid Parental Leave

✓Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

✓Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Location & Eligibility

Where is the job

Boston - Boston, United States

On-site at the office

Who can apply

About this job

Pay per year: $149,500–$195,500 a year; 137% above the $72,800 median for Other jobs on Jobera (100,031 salaries).
Who can apply: United States
Posted: 14 days ago
Employer: has 84 open jobs on Jobera.