Podium812mo ago

Customer Onboarding Manager

Guatemala Citymid

Customer SupportCustomer Onboarding Manager

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Quick Summary

Overview

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics,

Technical Tools

Customer SupportCustomer Onboarding Manager

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

Responsibilities

~1 min read

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Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
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Lead end-to-end onboarding and implementation for new Podium accounts.
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Coordinate product setup, integrations, and account configurations.
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Drive time-to-value by ensuring customers successfully launch and adopt the platform.
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Conduct tailored onboarding sessions and full-team trainings across customer locations.
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Proactively manage and resolve onboarding-related escalations.
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Maintain detailed documentation and project tracking within CRM systems.
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Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

Fluent English (written and spoken).
3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
Proven ability to manage multiple projects simultaneously with clear deadlines.
Strong client-facing communication skills and executive presence.
Experience leading virtual trainings or customer workshops.
High attention to detail and strong organizational skills.
Analytical mindset with comfort reviewing usage data.
Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

Experience with Salesforce, Gainsight, or other customer success tools.
Experience working with SMB customers.
Experience coordinating integrations or technical implementations.
Process improvement or operations mindset.

Onsite role – Zone 10, Guatemala City.
Monday–Friday, regular business hours.
Success in this role is measured by:
- On-time implementations
- Product adoption within first 30–60 days
- Successful handoff to CSM
- Customer satisfaction during onboarding