HRIS Specialist

• $65,000 - $80,000 base salary range + annual bonus potential! 
• 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.

Job Title: Specialist, HRIS

Department/Function: Human Resources

Location: Support Center

Reports to: Manager, HR Operations & Compensation

Job Level - 1

Job Band:  Specialist/Administrator

Travel Requirements: Rarely

HRIS Specialist is responsible for maintaining and optimizing the Human Resources Information System (HRIS). This includes monitoring the operation of the HRIS, the daily maintenance of the HRIS including its data exchange to other data sources, ensuring the data integrity of employee data within the system, developing reports as well as creating tools to allow ease of use for end users.

• →Supports the day-to-day operations of the HRIS, including system configuration, data integrity, and troubleshooting.
• →Serves as a point of contact for HRIS-related inquiries via shared services email and provides timely resolution or escalate issues as necessary 
• →Participates in HRIS business requirements analysis, system testing and change management of system implementations, upgrades, patches and enhancements
• →Creates and maintains various reports and analytics to assist with stakeholder needs
• →Partners with others to build and enhance HR and people analytics tools to enable impactful insights
• →Develops and updates documentation of system use for practitioners and end-users
• →Handles security changes, new user setups, password resets. 
• →Resolves HRIS system issues, acts as subject matter expert for HRIS, Self Service and other HR systems (i.e. ATS, engagement surveys, etc.) 
• →Conducts regular audits and data checks to identify and resolve data inconsistencies or errors within the HRIS. 
• →Participates in efforts to improve data integrity and standardization of processes.
• →Participates and tests the setup of new system functionality and integrations 
• →Collaborate with stakeholders to understand system requirements and develop solutions to meet their needs
• →Participates in the configuration of ADP Manager and Employee Self Service workflows and communications to employees and company messaging. 
• →Assists with the maintenance of electronic employee personnel files according to regulatory and company guidelines as needed.
• →Assists with the administration of unemployment inquiries and hearings as needed. 

• High School degree required. College coursework is preferred.
• 2-4 years of experience with an HRIS system in a back-up administrator role or super user
• 1-2 years of report writing experience using report writing applications
• Intermediate knowledge of MS Office, especially Excel and some knowledge of PowerPoint

• Must represent The Potbelly Way  
• You are friendly and customer service oriented  
• You have strong written and verbal communication skills  
• You love working in a fast-paced environment 
• You’re a team player and will help build a collaborative and inclusive work environment that values innovation and continuous improvement.   
• Detail-oriented and exhibits a high degree of accuracy and organization.
• Strong organization and attention to detail. 
• Experience with HRIS Platforms (ADP or Workday preferred).
•  Strong problem-solving and troubleshooting abilities. 
• Ability to work 45–55 hours/week as needed. 
• Remote work is supported with occasional in-person collaboration or travel as required. 

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. 

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by [6/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.