HRIS Specialist

• $65,000 - $80,000 base salary range + annual bonus potential! 
• 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states: Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.

Job Title: Specialist, HRIS

Department/Function: Human Resources

Location: Support Center

Reports to: Sr. Facilities Manager, Operations Facilities/Property

Job Level - 1

Job Band:  Specialist/Administrator

Travel Requirements: Rarely

The HRIS Specialist is responsible for the daily maintenance of the HRIS including its data exchange to other data sources, developing and delivering ad hoc repots as well as creating tools to allow ease of use for end users. This individual will perform administrator tasks to ensure the HRIS, LMS and ATS systems are in sync and assists users with issues that arise.

• →Monitors and audits employee information stored into HRIS for accuracy.
• →Develops, generates and distributes daily, monthly, quarterly, annual and ad hoc reports
• →Develops documentation of system use for administrative and end-users
• →Handles the maintenance of HRIS tables and master files, security changes, new user setups, password resets.. 
• →Resolves HRIS system issues, acts as "troubleshooter" for HRIS, Self Service and other HR systems such as our applicant tracking system (ATS) and performance management system that is housed in the LMS;
• →Supports our support email accounts to respond to user inquiries
• →Performs regular audits of HR information and determines root causes of errors.
• →Participates in efforts to improve data integrity and standardization of processes
• →Participates in system and integration testing
• →Works with other departments (i.e., IT, Finance, Acctg & Benefits) to ensure accurate data exchange from HRIS
• →Updates ADP Self Service Home page and develops/designs communications to employees
• →Oversees the maintenance of electronic personnel files according to regulatory and company guidelines.
• →Responds to unemployment inquiries and handles Unemployment Administration as needed

• Must have the ability/stamina to work a minimum of 45 to 55 hours a week.
• Will sit a desk/pc for long periods of time through the day
• Will frequently manipulate and key in data.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
• Must be able to communicate heavily through telephone, e-mail and in-person communications.

• Must represent The Potbelly Advantage and Our Values.
• High School degree required. College coursework preferred.
• Have a working understanding of all Human Resource functional service processes
• 1-2 years of experience with an HRIS system in a back-up administrator role or super user
• 1-2 years of report writing experience using report writing applications
• Intermediate knowledge of MS Office, especially Excel and some knowledge of PowerPoint.
• Detail-oriented and exhibit a high degree of accuracy and organization.
• Excellent oral and written communication skills; Strong organization and attention to detail. 
• Knowledge of ADP preferred.
• Excellent written and verbal communication. 
• Works well in a fast-paced environment.
• Must maintain a high level of confidentiality.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. 

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by [6/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.