Customer Onboarding Manager

• Experience working with clients from the UK, US, or Europe.

• Understanding of business processes (finance, procurement).

• Education in economics, finance, management, or related fields.

• Familiarity with SaaS or ERP Systems.
  

• Guide accounts from point of sale to full product adoption.

• Conduct discovery sessions to identify goals, expectations, and challenges.

• Build trust and maintain open communication with stakeholders.
  

• Create tailored onboarding workflows and ensure timely go-lives.

• Coordinate tasks, timelines, and deliverables with internal teams and clients.

• Assist with initial setup and post-implementation changes.

• Deliver product training via webinars, workshops, or one-on-one sessions.

• Develop user-friendly materials: guides, FAQs, videos, and more.

• Enable clients to leverage key platform features independently.
  

• Partner with Sales, QA, and Customer Success teams for seamless transitions.

• Translate customer feedback into actionable product improvements.

• Monitor data and metrics to refine processes and deliver superior experiences.
  

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.

• Build strong relationships with internal teams.

• Begin managing at least 3 onboarding projects independently
  

• Successfully complete at least 9 onboarding projects.

• Understand business processes, identify gaps, and propose workable solutions or workarounds

• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
  
  What to Expect:

• Intro-call with our recruiter (45 minutes)

• Interview with the hiring manager (60 minutes).

• Test day
  

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.