IT Support and Account Management

Description

• →Serve as the primary IT support contact for assigned external clients, onsite.
• →Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
• →Log, prioritize, document, and resolve support requests using a ticketing system.
• →Manage client relationships by providing timely updates, setting expectations, and ensuring high customer satisfaction.
• →Escalate complex technical issues when necessary while maintaining ownership of client communication.
• →Document troubleshooting steps, resolutions, and client interactions accurately.
• →Assist with workstation setup, software installations, account provisioning, and basic system administration.

• 1–3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role.
• Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask, etc.).
• Strong hardware and software troubleshooting skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Highly organized with strong documentation and time management abilities.
• Ability to manage multiple client requests and prioritize effectively.
• Experience providing onsite support to business clients is a plus.