Content Specialist

Welcome to PrimeBase, where innovation meets technology to transform ideas into reality!

We are a forward-thinking software development company dedicated to crafting cutting-edge solutions that revolutionize industries and streamline operations.

At PrimeBase, we believe in the power of innovation to drive progress. Our team of skilled engineers, designers, and visionaries is passionate about creating user-centric software that empowers businesses to thrive in the digital age.

We're looking for a Content Specialist to shape and manage customer-facing content across every touchpoint.

In this role, you'll be responsible for creating clear, consistent, and engaging content while maintaining our brand voice across different channels. You'll work closely with Product, Marketing, CRM, Design, and Customer Support teams, guiding content strategy and ensuring all customer communications deliver the right message in the right tone.

• →Create and manage customer-facing content across Email, SMS, Push Notifications, In-App Messages, Pop-ups, and other communication channels.
• →Define and maintain the brand's tone of voice across all customer communications.
• →Prepare content briefs and messaging guidelines for creative and design teams, ensuring campaigns communicate with the right tone and objective.
• →Review and guide content produced by different teams, including marketing and social media, to ensure consistency and quality.
• →Collaborate with Product, CRM, Marketing, Design, and Customer Support teams to deliver clear and customer-focused communications.
• →Simplify complex information into easy-to-understand content.
• →Analyze customer feedback and communication performance to continuously improve messaging.
• →Research industry trends and competitor communications to bring new ideas and best practices.

• 2+ years of experience in Content, Communications, CRM Content, Content Strategy, or a related field.
• Excellent writing, editing, and proofreading skills.
• Strong understanding of brand voice, content strategy, and customer-focused communication.
• Ability to prepare clear content briefs and collaborate with creative teams.
• Experience reviewing and improving content produced by different stakeholders.
• Knowledge of CRM processes, customer lifecycle, and personalized communication.
• Strong collaboration and stakeholder management skills.
• Ability to turn complex information into clear, engaging, and actionable content.