Printfly

Assist customers via phone and email

Provide accurate order support

Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery

Complete time-sensitive follow-ups

Serve as an advocate for customers by resolving complex or escalated issues with thoughtful, customer-focused solutions

Partner with Sales, Customer Experience, and internal teams to ensure product issues are resolved efficiently

Strong customer service mindset with a passion for helping people

Confident communicator

Comfortable juggling multiple tasks in a fast-paced team environment

Creative, detail-oriented, and solution-focused

Ability to think outside the box and problem-solve independently

Sales experience preferred but not required

Strong computer proficiency — comfortable navigating multiple systems at once

CRM experience (Salesforce a plus)

Typing speed of 60+ WPM
(Test here: https://10fastfingers.com/typing-test/english)

Excellent attention to detail, organization, and multitasking skills

Prior experience in custom manufacturing is a plus, but not required

On-site food market

Casual dress code

Regular company events (Food Truck Fridays, happy hours, holiday parties)

Paid time off

Health, Dental & Vision insurance

401(k) with company match

No-cost life insurance

Employee discounts on custom apparel