Senior IT Operations Engineer

The Senior IT Operations Engineer is responsible for the design, deployment, and day-to-day management of the company's entire IT infrastructure. This role owns everything from workstation provisioning and identity/access management to network architecture, cloud environments, backups, and end-user support. The ideal candidate is a hands-on generalist who can move fluidly between strategic infrastructure planning and hands-on troubleshooting, ensuring a secure, reliable, and well-documented technology environment across the organization. This position is reporting to the Director of Security, Compliance & IT.

• →Google Workspace & Productivity Applications
• →Administer and support Google Workspace (Gmail, Drive, Calendar, Admin Console) and other Google office applications.
• →Manage user accounts, groups, shared drives, permissions, and organizational units.
• →Configure security policies, DLP rules, and third-party app integrations within Workspace.
• →Rippling Platform Administration
• →Manage employee onboarding and offboarding workflows end to end.
• →Configure and maintain rule sets, policies, and automation within Rippling.
• →Build and maintain deployment scripting for automated device and software provisioning.
• →Administer Mobile Device Management (MDM) policies, compliance rules, and app deployment.
• →Endpoint Security
• →Deploy, configure, and maintain SentinelOne (or equivalent) endpoint anti-virus/EDR across all devices.
• →Monitor threat alerts, investigate incidents, and coordinate remediation.
• →Network Infrastructure (Meraki)
• →Plan, deploy, and optimize Meraki wireless, switching, and security appliances.
• →Design and maintain VLAN segmentation, Air-cabbed Lab network, firewall rules, and network security policies.
• →Monitor network performance and proactively resolve connectivity issues.
• →Physical Access control, Remote Access & Identity Security
• →Plan, develop, implement, and maintain keycard access control to office and lab environments.
• →Configure and secure VPN solutions for remote access.
• →Implement and manage Multi-Factor Authentication (MFA) across systems and applications.
• →Collaboration & Cloud Platforms
• →Administer Slack workspace settings, integrations, and user access.
• →Manage and support cloud environments including GCP and Oracle Cloud infrastructure.
• →Storage & Backup
• →Maintain Synology NAS systems for storage, file sharing, and backup.
• →Implement and test backup/disaster recovery procedures to ensure data integrity.
• →Workstation & Device Lifecycle Management
• →Prepare, image, and deploy Mac and Windows workstations for new hires and refresh cycles.
• →Plan, oversee, and manage system inventory.
• →Provide troubleshooting and technical support for hardware and software issues.
• →Manage Microsoft WSUS for patch management and Microsoft Office application deployment.
• →Conferencing & Collaboration Equipment
• →Set up, maintain, and troubleshoot audio/video conferencing equipment in meeting spaces.
• →Software & License Management
• →Oversee procurement, deployment, and lifecycle of software applications and licensing.
• →Maintain an accurate inventory of software licenses and ensure compliance.

• Bachelor Degree in Information Technology
• 8+ years in a similar IT Operations role; at least 2-3 years in a high-growth startup or solo environment.
• Proven track record and experience in transitioning off an external MSP or managing a solo IT environment at a high-growth startup.
• Profound knowledge of Google Workspace and Google office applications.
• Experience in supporting SOC 2 Type 2 efforts, collecting and providing evidence and log records, review and reporting cadence.
• Hands-on experience with Rippling (or comparable HRIS/IT platform) for onboarding, rules, deployment scripting, and MDM.
• Experience with endpoint protection platforms such as SentinelOne.
• Strong knowledge of Meraki networking (wireless, VLAN, firewall/security).
• Experience configuring and securing VPN and MFA solutions.
• Familiarity with Slack and Jira administration.
• Working knowledge of cloud platforms, particularly GCP and Oracle Cloud.
• Experience with Synology NAS storage and backup systems.
• Proficiency preparing, deploying, and troubleshooting both Mac and Windows workstations.
• Experience with Microsoft WSUS and Microsoft Office application deployment and support.
• Experience setting up and maintaining audio/video conferencing systems.
• Strong understanding of software license management and compliance.
• Excellent problem-solving skills and ability to manage multiple priorities independently.
• Strong communication skills, a customer-service and healthy security mindset.

• Relevant certifications (e.g., CompTIA, Meraki/Cisco, Google Workspace Administrator, Microsoft certifications).
• Experience in a fast-growing or multi-office environment.
• Demonstrates a highly collaborative approach to problem-solving by analyzing challenges and presenting multiple viable solutions to key stakeholders.
• Scripting/automation experience (e.g., Bash, PowerShell, or similar) to support deployment workflows.