Customer Success Team Lead

Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.

Maintain high retention and build trust and rapport with your book of business.

Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met

Identify opportunities to streamline processes and improve efficiency within the team

Handle support requests from your book of business via email and phone.

Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.

Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.

Identifying trends and inefficiencies to enhance the support process and improve the user experience.

Be a product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

Equity/Stock options in a profitable and rapidly growing company

Great Medical/Dental/Vision coverage

Transportation coverage in the form of parking, rideshare, or metro credit

Fully stocked snack bar & weekly catered lunches

The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)

Ability to mold your career and make an immediate impact

Work in a fast-paced, fun environment with an eclectic group of people from all over the world

A natural people person and relationship builder

Passionate about serving small businesses and being apart of a growing startup

Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems

An excellent communicator, both in writing and over the phone

Friendly, optimistic, and have a caring demeanor

Adept at working well under pressure and with tight deadlines