Customer Success Manager (CSM)

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Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Who we are looking for… BloomNation is scaling rapidly and seeking a Customer Success Manager. You’ll play the vital role of delivering value to your book of business: helping our floral partners grow their business, building relationships with them, and ensuring strong customer retention.

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Who we are looking for…

BloomNation is scaling rapidly and seeking a Customer Success Manager.

You’ll play the vital role of delivering value to your book of business: helping our floral partners grow their business, building relationships with them, and ensuring strong customer retention.

This role is best suited for someone who is empathetic, driven, loves solving complex problems with grace and gusto, and balances a competitive nature with being a team player. Working well under pressure and being comfortable with ambiguity are also important - we like to move fast, and that means things can change quickly!

You should have at least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business. Bilingual in Spanish is a big plus!

Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.

Maintain high retention and build trust and rapport with your book of business.

Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.

Identify opportunities for upsell and expansion, and take action to capture those opportunities.

Handle support requests from your book of business via email and phone.

Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.

Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.

Identifying trends and inefficiencies to enhance the support process and improve the user experience.

A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

Personal career development that focuses on where you want to grow, not just the needs of the company

Equity/Stock options in a profitable and rapidly growing company

Great Medical/Dental/Vision coverage