Senior E-filing Specialist (Southfield, MI)

We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

The Senior E-Filing Specialist will serve as subject matter expert and problem solver for the team handling complex filing work, resolving escalations and exceptions, and helping ensure we consistently deliver accurate, timely, and high-quality results for our clients.  Quality is fundamental to earning and maintaining our clients' trust.

This role is ideal for someone who does not simply ask, “How do I complete this filing?”  but also “Why did this issue happen, and how can we prevent it from happening again?”

• →Complete new case initiations and subsequent filings thru entire filing lifecycle, including affidavits, motions, dismissals, and other case-related documents following client instructions and Proof procedures.
• →Serve as a point of escalation for complex, unusual, or high-risk filing situations, researching and resolving rejected filings and other filing-related issues.
• →Work through scenarios where standard procedures do not provide a clear answer, using research, judgment, and appropriate escalation.
• →Assist with high-priority or sensitive client matters requiring elevated attention.
• →Review exceptions, errors, and filing trends to identify areas of operational risk.
• →Meet established turnaround times while maintaining a strong focus on accuracy and quality.

• 3+ years of prior experience with legal e-filing, court filing, legal operations, litigation support, collections, or a similar legal services environment strongly preferred.
• Exceptional attention to detail and commitment to quality.
• Comfortable handling escalations and situations where the answer is not immediately clear.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong judgment and willingness to raise concerns when something appears incorrect or creates risk.

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.