IT Engineer II

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

As an IT Engineer II within the Innovation department, you will play a crucial role in supporting and maintaining our company's IT infrastructure. You will contribute to project execution by implementing and troubleshooting solutions under guidance and assist in various IT tasks, ensuring the stability and efficiency of systems, including the effective and responsible use of AI in IT work.

• Install and configure hardware, software, and networking components with increasing autonomy.

• Contribute to the design of computer systems and office networks.

• Deploy and manage virtual machines and other IT resources.

• Conduct regular system maintenance and performance monitoring.

• Identify and resolve technical issues independently.

• Develop and maintain troubleshooting procedures.

• Implement and monitor security measures to protect systems and data.

• Conduct security assessments and vulnerability scans.

• Ensure compliance with security policies.

• Independently manage onboarding and offboarding tasks.

• Recommend and implement system upgrades to enhance functionality.

• Research and evaluate emerging technologies.

• Provide technical support to end-users and collaborate with cross-functional teams.

• Assist in the integration of IT systems.

• Provide training to end-users on new systems and technologies.

• Maintain comprehensive documentation of IT processes and procedures.

• Share knowledge and best practices with team members.

• Independently use AI assistants for scripting and automation; write clear prompts with context and know what to delegate to AI.

• Systematically validate AI output for correctness and security, recognize hallucinations, and use AI-assisted diagnostics while confirming findings.

• Apply responsible-AI practices, considering privacy, security, and cost.

• Are a proactive, friendly, and persuasive person who loves to move fast and juggle several projects at once

• Enjoy ensuring every client has a completely positive experience

• Can effectively troubleshoot in a remote environment

• 2+ years of experience in an IT support or IT engineering role.

• Solid understanding of computer hardware (Mac, specifically), software, and networking concepts.

• Proficiency with operating systems such as Windows and Linux.

• Experience with basic troubleshooting and problem-solving techniques in a remote environment.

• Strong communication and interpersonal skills with an ability to explain technical issues to non-technical users.

• Ability to work independently and as part of a team, following instructions and procedures.

• Knowledge of security best practices and compliance standards.

• Proficiency in scripting languages (e.g., Python, Bash) is a plus.

• Familiarity working inside Notion

• Experience working with virtualization technologies (e.g., VMware, Hyper-V)

• Knowledgeable on automating manual processes, utilizing AI and other resources for success.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.

• Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee.

• Interview #1: Brief intro screen with our People Ops team

• Interview #2: Introduction with the Hiring Manager

• Interview #3: Team Panel

• Interview #4: Alignment interview with Senior Leadership

If you don’t move forward to the next round, we’ll make sure you know as soon as possible.

Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.

We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like "See resume" or N/A won't lead to an interview. Have some fun with it, we actually read these!

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.