Business Systems Intern

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters.

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing,
await the successful candidate.

Title: Business Systems Intern

Location/Set-Up: Silver City, Pasig, Metro Manila (Hybrid)

About the role:

We are looking for a Business Systems Intern to join our IT team and gain hands-on experience supporting business systems, automation, and AI-enabled solutions.

Reporting to the IT Team Lead, the intern will assist with day-to-day system and operational requests, provide basic support for NetSuite and WMS-related tickets, and support the testing and delivery of AI and automation initiatives across the business.

Job Responsibilities

NetSuite & WMS Support

• Assist the IT team with Tier 1 NetSuite and WMS support requests.
• Help investigate basic system issues, user access requests, and common system-related questions.
• Participate in structured weekly NetSuite training with the NetSuite Administrator.
• Learn how NetSuite is used across different departments and develop an understanding of key business processes.
• Assist with basic testing and troubleshooting of NetSuite workflows and customizations.
• Develop introductory knowledge of SuiteScript and how it supports NetSuite customizations.

AI & Automation

• Support the AI team in building, testing, and documenting simple automation workflows using Power Automate, Copilot, and other approved tools.
• Assist with testing AI and automation solutions to ensure they work as expected.
• Monitor assigned AI and automation workflows and help identify errors or issues for escalation.
• Document workflow configurations, test results, and basic troubleshooting steps.
• Assist with gathering and documenting business requirements for automation requests.
• Help evaluate potential opportunities where AI or automation could improve business processes.

Business Systems & IT Support

• Build foundational knowledge of Salesforce and other business applications used across the organization.
• Assist with basic system, technical, and operational requests from internal users.
• Support the IT team with system testing, data validation, documentation, and other assigned projects.

Job Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, Artificial Intelligence, Information Systems, or a related field.
• Basic understanding of business systems, databases, automation, or software development.
• Familiarity with tools such as NetSuite, Power Automate, Microsoft Copilot, Claude, Salesforce, or similar platforms is an advantage.
• Basic problem-solving and analytical skills.
• Good written and verbal English communication skills.
• Strong attention to detail and willingness to follow established processes.
• Eagerness to learn new technologies, systems, and tools.
• Willingness and ability to work on a hybrid night-shift schedule in Silver City, Pasig.

Skills & Competencies

• Learning Agility: Quickly learns new systems, tools, and processes.
• Problem Solving: Approaches issues logically and follows troubleshooting steps.
• Attention to Detail: Carefully performs testing, validation, and documentation.
• Communication: Communicates clearly with both technical and non-technical users.
• Organization: Keeps track of assigned tasks, tickets, documentation, and deadlines.
• Teamwork: Works effectively with IT, business users, and cross-functional teams.
• Adaptability: Comfortable learning new technologies and working in a changing environment.
• Technical Curiosity: Demonstrates an interest in AI, automation, business systems, and emerging technologies.

Success Factors

• Complete assigned training and learning milestones on schedule.
• Handle basic support requests accurately while following established procedures.
• Demonstrate increasing familiarity with NetSuite and key business processes.
• Identify issues clearly and escalate them appropriately when needed.
• Successfully complete assigned testing and validation activities.
• Contribute to AI and automation projects through testing, documentation, and implementation support.
• Build working knowledge of key business systems.
• Communicate effectively with team members and business users.
• Demonstrate initiative, curiosity, and continuous improvement throughout the internship.