Order Management Coordinator

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters.

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate.

Title: Order Management Coordinator

Location/Set-Up: Silver City, Pasig | Hybrid Work Model | Night Shift

About the role:

This role provides operational support across order processing, inventory coordination, customer service, RMA and warranty requests, and other order management activities, ensuring accurate and timely execution of business needs.

Job Responsibilities:

• Purchase Order and Sample Order creation, review, release, and transmission to the warehouse for fulfillment
• Invoice inspection and timely processing
• New SKU setup to distribution
• Proactive inventory communication to OEM and International partners
• Process RMA requests for Channel Partners
• Provide first-level support for mis-shipment and over-shipment
• Support all International business, including special pricing, quotes, and freight estimates
• Conduct open-order review and inspection and communicate with partners
• Document all recurring procedures to ensure business continuity
• Understand and continually review business processes for improvement
• Proactively work with the Allocation Work Group to ensure accuracy and effectiveness of the processes
• Respond to customer service inquiries, including phone calls, emails, and NetSuite cases, within determined SLAs
• Perform other relevant tasks as assigned

Job Qualifications:

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, or related field
• Background or exposure to supply chain operations, inventory management, or logistics is an advantage
• Strong analytical and problem-solving skills
• Strong attention to detail
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
• Excellent English communication skills, both written and verbal
• Willingness to work on a night shift schedule
• Willingness to work on a hybrid work arrangement in Silver City, Pasig City

Skills & Competencies:

• Logical, analytical, and critical thinking
• Effective written and verbal communication
• Strong organization and prioritization
• Self-motivated and detail-oriented
• Ability to work independently and as part of a team
• Ability to work effectively with internal and external customers
• Adaptability to changing business needs
• Ability to work under pressure and meet SLAs
• High degree of accuracy and reliability
• Commitment to meeting/exceeding targets and deadlines

Success Factors:

• Accurate and timely processing of Purchase Orders, Sample Orders, invoices, SKUs, RMAs, and customer service requests
• Effective communication of inventory and open-order updates to partners
• Customer service inquiries and NetSuite cases are addressed within established SLAs
• Accurate interpretation of Inventory vs. Allocation reports
• Effective coordination with the Allocation Work Group and other departments
• Recurring procedures are properly documented to support effective handover and business continuity
• Business processes are continuously reviewed for improvement
• Consistently demonstrates accuracy, reliability, responsiveness, and attention to detail