Facilities Service Representative

Penn State University Parkmid

Other

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Quick Summary

Key Responsibilities

Receive and prioritize maintenance service requests (routine and emergency) via phone, radio,

Technical Tools

Other

Responsibilities

~1 min read

→Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication
→Dispatch skilled trades technicians using a 2-way radio system and telephone communications
→Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records
→Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs
→Analyze submitted and completed work orders, conduct trends analysis, and present findings
→Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies
→Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays
→Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage
→Generate and distribute routine logs and reports
→Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs
→Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed
→Maintain administrative records, support office projects, and ensure compliance with University policies and procedures
→Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; Relevant education accepted in lieu of experience Required Certifications: None

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

What We Offer

~1 min read

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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Location & Eligibility

Where is the job

Penn State University Park

On-site at the office

Who can apply

About this job

Pay per year: $40,608–$58,836 a year; 26% below the $67,000 median for Other jobs on Jobera (144,221 salaries).
Who can apply: United States
Posted: Today
Employer: has 1,633 open jobs on Jobera.