Senior Director - Operational Compliance/ Monitoring (RD 4)

Job Summary

Lead FLS operational compliance and performance monitoring across City Operations, including governance and oversight of the Fire and Rescue Service and FLS compliance within Facilities Management. Ensure operational assets, service providers and response arrangements remain compliant, ready and effective through risk-based inspections, audits, performance monitoring and corrective-action management. 

Key Responsibilities

Core Responsibilities 
• Lead the City Operations FLS operational compliance and monitoring function. 
• Establish an operational FLS compliance framework covering occupied assets, public spaces, Facilities Management and the Fire and Rescue Service. 
• Provide governance and performance oversight of the Fire and Rescue Service, including contractual requirements, readiness, response capability, staffing, training, equipment and performance reporting. 
• Monitor Facilities Management delivery of preventive maintenance, inspection, testing, impairment control and defect rectification for FLS systems. 
• Develop risk-based inspection and audit programs to verify continued compliance across operational assets and service-provider activities. 
• Define FLS operational KPIs and leading indicators, analyze trends and report material gaps and emerging risks to leadership. 
• Oversee non-compliance, impairment, deficiency and corrective-action processes, ensuring timely escalation and verified closure. 
• Coordinate FLS interfaces between FM, Asset Management, CCU, SSOC, Operational Resilience, security and the Fire and Rescue Service. 
• Support emergency preparedness, exercises, incident review and continual improvement of operational response arrangements.

Specific Responsibilities 
• Develop and maintain operational FLS compliance procedures, inspection schedules, dashboards and action registers. 
• Review FM and FRS service-provider plans, reports, records and performance against contractual and operational requirements. 
• Monitor critical fire-system impairments and ensure compensatory measures, escalation and restoration are effectively managed. 
• Conduct or coordinate operational inspections, audits, readiness checks and targeted assurance reviews. 
• Review incidents, unwanted alarms, system failures, response performance and recurring deficiencies to identify systemic improvement actions. 
• Provide FLS compliance input to asset changes, events, operational changes and occupancy decisions. 
• Maintain regulator and Civil Defense interfaces relating to operational FLS compliance and readiness.

Generic Responsibilities

• Contribute to annual business planning, workforce planning and budget management for the function. 
• Lead, coach and develop assigned teams and specialist service providers. 
• Promote a culture of accountability, prevention, continual improvement and evidence-based decision-making. 
• Maintain accurate records and provide timely reports, presentations and recommendations to City Operations leadership. 
• Perform other related duties consistent with the role and business requirements. 

Key Internal Interactions

• City Operations leadership and FLS & HSWW teams 
• Facilities Management and Asset Management 
• CCU, SSOC and Operational Resilience 
• Security and Community Management 
• Governance, Risk & Controls 
• Contracts & Procurement 
• Event and venue operations 

Key External Interactions

• Fire and Rescue Service provider 
• Facilities Management service providers 
• Civil Defence and other relevant authorities 
• Fire-system maintenance contractors and specialist vendors 
• Independent auditors, testing bodies and technical advisors 
• Developers and delivery partners during operational transition 

Minimum Qualifications

• Bachelor’s degree in Fire Engineering, Fire Protection Engineering, Emergency Management, Engineering, Facilities Management or a closely related discipline. 
• Master’s degree in a relevant field is desirable. 

Professional Certifications

• Relevant professional qualification in fire safety, fire engineering, emergency management, auditing or facilities management is desirable. 
• Professional registration or membership with a recognized FLS or engineering body is desirable

Skills

• Expert knowledge of operational fire safety compliance, fire-protection system maintenance, emergency-response readiness and assurance. 
• Strong knowledge of Fire and Rescue Service governance and Facilities Management interfaces. 
• Strong inspection, audit, contract-performance monitoring, data analysis and corrective-action skills. 
• Ability to interpret operational risks and provide practical, risk-based recommendations to senior leadership. 
• Strong leadership, stakeholder management, reporting and service-provider management capability.